The “CORE” or business network operations center is an extremely important tool in these times in which technology has taken an impressive step to make the way of working more efficient, as of March 2020 schools, companies, stores etc. We started with a new way of seeing everyday life, we abruptly entered the digital world.
Although the new generations were to some extent used to technology, most of the people had to learn on the fly to use little-known technological tools, applications such as Zoom, Cisco Webex, Team Meetings among others, took the place of our spaces working physicists. The use of electronic devices from smartphones, tablets, Lap Tops or desktop computers, became the best option to communicate, without having to travel kilometers to work sites or study places, the need for having a good Internet service, which could provide an adequate signal to open the programs that would keep us in contact with the outside environment, then the term “remote work or home office” and “remote school” became a reality. For technology or service companies, providing good customer service means having a team of qualified and well-trained professionals, as well as innovative and efficient technological tools. In addition, it is necessary to bear in mind that the relationship with the consumer does not end when the product or service is delivered. Therefore, companies such as Redecom Ingeniería, committed to our clients and collaborators, adapt this tool to our services as the most important as is the CORE Operations Center to business networks that help improve the customer experience regardless of the time or place in where the customer is. How to make your help desk more complete, modern and ready to serve the greatest value of your company, your customer.
The “CORE” for technical support at Redecom Ingeniería is a support tool that automates and streamlines the workflow related to customer service. It contributes to the centralization of service information and also allows all service professionals to be involved in the progress of processes, better controlling deadlines and priorities, this with the support of field engineering with coverage throughout the country. . Customer satisfaction The most conclusive benefit that the service desk can generate: customer satisfaction. The “CORE” of Redecom Ingeniería will help your company to maintain an optimal IT system, it helps you to solve technical problems remotely and if necessary with face-to-face service with adequate response times to avoid monetary or even customer losses. So and in relation to the above, do you think that the help desk and / or technical support can facilitate the production and work processes in your company? For more information about the Service Desk and helpdesk contact us at ventas@redecom.net
